ABOUT US

OUR VISION
To be the lead source of funding for the sustainable development of the tourism industry.
OUR MISSION
To effectively collect levy, establish and fund training institutions, facilitate destination, marketing and develop standards for testing skills in the tourism industry.
OUR MANDATE
The Trustees are mandated by HRA Act cap 494 to perform the following functions:

OUR CORE VALUES
SERVICE EXCELLENCE
We ensure competency and efficiency while focusing on achieving service excellence.

Equity
We value differences in people and ideas and we treat others with dignity and esteem.
COMPETITIVENESS.

CTDLT encourages friendly competition within and without the organization as this enables us continually improve the quality of our service delivery

TEAMWORK
CTDLT supports the principles of teamwork and nurturing staff Commitment.
ACCOUNTABILITY
We take responsibility for our own success and failures. We celebrate success and see failures as opportunities for growth. We recognize that we are responsible for our own happiness and success.
SOCIAL RESPONSIBILITY.
We value all our stakeholders and collaborate closely with them to nurture participatory social well-being.
EFFECTIVENESS AND EFFICIENCY.
To us efficiency means the difference between success and failure. We endeavor to relentlessly pursue a more efficient way in service delivery
INNOVATION.
We foster partnerships that enable us to remain at the forefront, by creating new, unique and innovative products.
INTEGRITY
CTDLT upholds the highest standards of honesty truthfulness, reliability and honor.

THE OPI JOURNEY

Catering and Tourism Development Levy Trustees took part in the OPI journey for the first time in 2010. During this period the organization selected representatives in its staff to train as OPI champions. The training was carried out by consultants and facilitated by the OPI secretariat founded within the Kenya Institute of Management. Currently, all departmental Heads in CTDLT are trained champions. The CTDLT OPI team is chaired by the Head of the Legal department, Mr. Fredrick Orego and its secretary is Flora Ngonze, the ICT Department Manager. The OPI champions committee boasts of 7 members who have spearheaded the implementation of OPI within the organization.

The Chief Executive Officer Mr. Allan Chenane has taken a keen interest in ensuring the OPI model and Organization performance excellence framework is understood throughout the organization and that CTDLT employees live by the following values:

1. Delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability;
2. Executing strategies designed to meet the needs of all stakeholders
3. Improvement of overall organizational effectiveness and capabilities;
4. Organizational and personal learning
5. Enable leadership teams to drive Organization’s overall continuous improvement and sharpen their competitive edge
6. Empower the organization to compete and influence the development of the sector in which it operates
7. Act as an industry standard and benchmark
8. Provide fora for champions to share proven best practises in Management and productivity

Most notable has been the advent of innovations that have facilitated effective and convenient ways of Levy Remittances; In the past clients formed long queues at our offices on the due date for payment of levy. The current method of Levy remittance , Use of electronic-banking has modernize payment of levy whereby our clients can pay directly in specified bank accounts and this  automatically reflect at our offices and reconciliation is easily carried out. Also the use of mobile money transfer including Mpesa, Zap is being finalized to enable our stakeholders make their payments in a more convenient manner. All these innovations boosted our overall performance in the OPI assessment and subsequent awards.
CTDLT has trained more champions and envisions training some of its staff as assessors in the OPI journey. This will improve the organization’s OPI knowledge base and also give it an edge in competing for the COYA
In its final OPI report for assessment CTDLT conducted a rigorous self assessment based on clear criteria and backed up by comprehensive supporting documentation. CTDLT also prided itself in well researched presentations which were availed majorly on soft copy as part of the organization’s support of the Green Environment concept.

The CTDLT fraternity attended the COYA Gala Night to held on Wednesday 2nd November, 2011 at the Paradise Theme Park, Safari park Hotel Nairobi, the organization is in agreement in seeking “Total Commitment to Organizational Excellence” as a culmination of the OPI assessment for 2011.

1. Judges Award – for The most Promising Organization
2. Runners-Up Manager of the Year 2011 won by ms Flora Ngina Ngonze the ICT Manager

MESSAGE FROM THE Ag. CHAIRPERSON CTDLT

Ms. Amina Kasinga On behalf of the Board of Trustees, I am excited that CTDLT has been recognized as the organization that has made the greatest improvement towards excellence in the year 2011 in the just concluded Company of The Year Awards. (COYA) My uttermost gratitude goes to the Parent Ministry, The Ministry of Tourism, the entire Board Of Trustees, our esteemed Stakeholders and The CTDLT fraternity for reaching this far. When the Board of Trustees took the decision to subject ourselves to the OPI process 2 years ago, it was with full recognition that there was need for a framework to enable the organization achieve its mandate. This process allowed us to establish our organizations’ preparedness and transforming our self’s to embrace the new expanded mandate in the Tourism sector. Moreover, the OPI process has allowed CTDLT to focus on its seven key business drivers towards excellence, which include Leadership and Management, Human Resource Practices, Customer Orientation and Marketing, Financial Management, Corporate Citizenship, Innovation, Productivity and Quality. Once More, Congratulations’ Team!!!

MESSAGE FROM THE CHIEF EXECUTIVE OFFICER

Mr. Allan Chenane
CTDLT is committed to the process of achieving excellent customer service to all the stakeholders through service excellence and management performance. This is because   service excellence is an integral aspect that will enable the Tourism industry and the rest of the country to achieve on the Vision 2030.
Our participation in the OPI and COYA is aimed at benchmarking on best practices that place us on international standards of performance.
The OPI report has pointed out our strengths and weaknesses in the various determinants. We are committed to improving by conducting appropriate corrective actions with a view to improve the overall Organizational performance .We are proud of our achievement so far. As an Organization we are encouraged and we shall continue to implement the good practices and hope to excel in future awards. Our key focus is to serve the industry and the country at large to the best of our capacity.

MESSAGE FROM THE CTDLT OPI CHAIRMAN

The Chairman OPI Champions
Mr. Fredrick Orego Chief Legal Officer - CTDLT
 I am honored to chair the OPI Champions committee of the Catering and Tourism Development Levy Trustees (CTDLT). The team has done a commendable job in this year’s (2011) Organization Performance Index (OPI) assessment, considering our performance in the previous year (2010). It has all been shear hard work by the entire CTDLT’s fraternity.
This award is a clear indication that CTDLT’s Management Systems and Processes are in order. It goes further in assuring our stakeholders and partners of our deliberate commitment in achieving our vision and effective and efficient service delivery.
Hip Hip! Horray!!

MESSAGE FROM THE RUNNER UP MANAGER OF THE YEAR 2011
Flora Ngonze – ICT Manager
I am grateful to receive the Kirit Dave Award for the Runner-Up Manager of the Year Award 2011. Through the immeasurable support from our Board of Trustees and Chief Executive Officer Mr. Allan Chenane, the CTDLT fraternity has embraced technology and new innovations. By automating our operations, we have promoted effective and efficient service delivery to all our stakeholders. The Organizational Performance Index (OPI) tool has facilitated our organization to aim for continuous improvement and excellence in all of our operations. We are striving to fully embrace it to attain the delivery of ever-improving values to our stakeholders while improving our overall organizational effectiveness and capabilities.’

For Photos of THE CATERING AND TOURISM DEVLOPMENT LEVY TRUSTEES THROUGH THE 2011 OPI JOURNEY